Business Systems – A trip to the Library

Today I went to the local library to become a member and loan out some Business Books.  Mainly because purchasing them for one read and some reference work tends to be cost restrictive (I tend to go through 3-4 full books per week) and some you just don’t need or what to use again.

Upon my wife’s insistence, I joined the local library.  We have only been at this location for 18 months, so I’m excused from rushing in.  Haven’t things changed since I last joined a library.  We all know that business systems are incredibly important in running efficient business as well as training your staff in using them.  I was impressed.  The counter was full, but a “spare” staff member spotted me and came across to assist.  She then asked how she could help and listened.  (Rare indeed)  Anyway, she stepped me through the process, the ID required, the rules (well scripted) and checked for understanding before moving on.  I was then presented with a card with my name newly printed on it and asked to read the terms and conditions prior to signing the card.

What a great experience! To be honest, I wandered around the Library trying to make sense of the Dewey system (will have to research Google and the library website) and was still in a bit of shock.  I did find a couple of books about life coaching and why talent is not enough to take home.  My daughter happily added to my stash with a language book and CD.  Upon getting to the loan checkout, I was confronted with self serve or staff assisted service.  Ummm, a little old lady was finishing off on the self service section, maybe I could risk it?

Yes, a touch screen. Swipe the card; yes, so far so good (after two swipes to get it around the correct way).  Place all the books on the grey mat; yes, I can handle that. Do you want a receipt? Yes – but what the.  A list of the books appeared on the screen and the receipt printed off.

Yes, I’m still in shock and wandered off.

The beauty of systems. The amount of books being managed by well defined systems and competent trained staff was brilliant.  Even the staff were smiling.

Now, back to working out the Dewey system!

John Burkhardt - Amplio Business Solutions

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Posted by John Burkhardt
Categories: Client Management,Managing Time,Planning,Systems
Tags: Amplio Business Solutions, John Burkhardt Business Coach, Planning, Profitability, Systems